AI Advancements Present Opportunities for Utilities to Improve Outage Management and Response

Recent advancements in machine learning and artificial intelligence have led to more advanced capabilities and possibilities for implementing AI across a wide variety of applications. Many utilities have already started down the path of implementing AI and other machine learning applications in billing, payment, customer service, and outage response and communications. As the study and development of AI continues, it will present new opportunities for automating and simplifying utility operations across organizations. 


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AI AI Journey Artificial Intelligence customer experience outage communications outage operations