New Research Published: Chartwell’s 2024 Payment Survey Benchmarks
Utilities across North America are navigating a rapidly evolving payment landscape—and Chartwell’s 2024 Payment Industry Survey Benchmarks provide the data-driven insights you need to stay ahead.
The survey results highlight how utilities are working to align payment options with customer needs and preferences, while also driving operational efficiency and technology integration. Key themes include:
- Customer-Centric Payment Strategies: Utilities are expanding payment channels and tailoring experiences to meet diverse customer expectations.
- Technology Adoption: From digital wallets to automated systems, utilities are embracing innovations that simplify transactions and improve reliability.
- Operational Excellence: Coordinated efforts are underway to streamline processes, reduce costs, and enhance service delivery for all customer segments.
Payment preferences are shifting—and utilities that adapt quickly will strengthen customer satisfaction and loyalty. These benchmarks offer actionable insights to help you:
- Compare your organization’s performance against industry peers.
- Identify emerging trends in payment remittance.
- Inform strategic decisions for future payment initiatives.
Access the full benchmarks now in the Insight Center and empower your team with the knowledge to lead in payment innovation.
Learn more about the Billing and Payment Leadership Council by contacting Tim Herrick.
You may also like these blog posts:
- Breaking Barriers in Utility Billing Through Automation and Affordability
- Executive Issue Paper No. 09 – Energy Affordability in a Changing Policy Landscape
- Proactive, Personalized, Powerful: Con Edison’s Arrearage Emails Drive Engagement
Insight Center Utility Customer Research:
