Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
Strategic Digital Transformation Drives Call Reduction at Evergy
Since 2019, Evergy has reduced calls to Customer Service Representatives by 43% through a steady, strategic digital evolution. This session will explore how analytics, process improvements, and strong business cases — backed by executive support and capital investment — enabled a transformation in customer self-service and experience. Learn how Evergy’s patient, incremental approach delivered powerful, measurable results.
Speaker:
Dave Clauson, Director, Digital Strategy, Evergy, Inc
Dave Clauson is the Director of Digital Strategy at Evergy, Inc., spearheading self-service initiatives, including customer portals, IVA/IVR, outage communications and mobile solutions. With 30 years in marketing and digital roles in energy and financial services, he excels in enhancing customer experiences and reducing operational costs. Dave holds an undergraduate from the University of Texas Austin and masters from Dallas Theological Seminary and the University of Kansas.
