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EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Powering Hope: How Entergy’s Charitable Foundation Supports Vulnerable Customers
(Complimentary) Discover how Entergy’s Charitable Foundation, fueled by shareholder philanthropy, supports vulnerable customers through critical initiatives. Since 2008, The Power to Care program h...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Enhancing Outage Communications with Artificial Intelligence
This panel will bring together award-winning utilities to discuss how they are leveraging artificial intelligence to improve outage response and customer experience. San Diego Gas & Electric will discuss its AI-enhanced strategy for managing mass notifications and supporting vulnerable populations during back-to-back PSPS events. Tampa Electric will share how it used AI to monitor social media in real time – improving responsiveness, reducing staff workload, and increasing transparency. Come away with actionable takeaways for leveraging cutting-edge technology to improve your organization’s own responsiveness and outage communications.
Panelists:
Jordan McDonald, Manager, Digital Customer Experience, TECO
Jordan McDonald is the Manager of the Digital Customer Experience team at TECO, where he leads strategic initiatives to enhance the online and mobile experiences for TECO’s customers. In addition to digital channels, Jordan oversees the outage communications team, playing a critical role in keeping customers informed during severe weather events—including the historically challenging 2024 storm season. Since joining TECO in 2019, Jordan has held a variety of roles across technology functions, bringing a strong mix of technical expertise and user-centered thinking to the organization. Jordan earned a Bachelor of Science in Industrial & Systems Engineering from the University of Florida and a Master of Business Administration from Auburn University. Prior to joining TECO, he worked in technology consulting with Regulated Capital Consultants and Accenture, where he supported clients in the utilities sector on digital transformation projects.
