Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Announcing Chartwell’s Outage Best Practices Awards & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, and Emergency Management.
Customer Experience VoC Frameworks and Actionable Research
Find out how to create an effective Voice of the Customer (VoC) framework to elevate your residential and commercial customer experience. This dynamic webinar will feature guests from two VoC indus...
Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
DTE Electric Damage Claims and SAP C4C (Cloud for Customer) Process
(Complimentary Webinar) DTE Electric’s Damage Claims Department has streamlined how customers file claims for alleged property damage. The team — made up of analysts, investigators and co-op studen...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
From Noise to Clarity: Leveraging Data as a Strategic Asset
Investing in digital solutions enables utilities to turn their data into a strategic asset. Utilities have long been said to be data-rich but insights-poor — but that’s changing. By leveraging analytics, AI, and automation, they can revolutionize customer experience through personalized interactions, proactive communication, seamless self-service, and faster issue resolution. This panel discussion will explore how utilities can integrate and manage data from diverse sources to gain actionable insights, enhance customer engagement, and improve operational efficiency. Learn practical strategies for transforming data into a powerful tool for customer satisfaction and innovation.
