Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
LIHEAP Overview and Advocacy Outlook for 2024: Navigating Challenges in the Utility Sector
Serving vulnerable customers is more important than ever in the utility industry. This session will explore the challenges and opportunities in providing Low Income Home Energy Assistance Program (LIHEAP) assistance to utility customers in an era of rising rates and the push for grid resilience and renewable energy investments. This presentation will provide an overview of LIHEAP, highlighting its importance in supporting low-income households, detailing current funding, eligibility criteria, and the impact of recent policy changes. Learn about the necessary advocacy efforts for 2024 to ensure and expand these critical services under increasing economic pressures. Discover strategies for utility professionals to engage in advocacy and partnerships, promoting equitable energy solutions and aiding the most vulnerable in challenging times.
Speaker:
Katrina Metzler, Executive Director, National Energy and Utility Affordability Coalition
