Consumers Energy Helps Vulnerable Seniors Avoid Disconnection with Targeted Communications

Date: Wednesday, April 26th

Time: 2 – 3 PM ET

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Consumers Energy received an Honorable Mention in the Communications category for its 2022 Senior Check-In outreach strategy, designed to protect vulnerable older customers at risk of being disconnected by offering them guidance and resources. Through targeted, multichannel outreach, Consumers Energy helped 83% of senior customers with arrears avoid being disconnected and received more than 14,000 payments totaling $5.2 million.

Moderator:

• Pat Ricks, Senior Advisor, Chartwell, Inc.

Speakers:

• Kristen Goodman, Energy Assistance Outreach Lead, Consumers Energy