Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
Leveraging Analytics to Deliver Clear, Consistent, and Visual Outage Information
Utilities are collecting more data than ever to better serve customers. During this session, learn how industry leaders are transforming outage data into actionable analytics to better manage crews, track ETRs (Estimated Times of Restoration) and integrate directly with customer-facing systems more efficiently. Utility professionals from the field to the C-suite can benefit from HEXstream’s new Utility360 tool that delivers crucial real-time analytics across a variety of business-critical workflows.
Speakers:
–Jamal Syed, President & CEO, HEXstream
–Karthik Mada, Senior VP Delivery and Chief Architect, HEXstream
