How Duke Energy’s IVR Transformation Improved Authentication and Call Containment
Date: Wednesday, October 29th, 2025
Time: 2 – 3 PM ET
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This webinar will feature Duke Energy's sharing of the company’s IVR transformation following Pindrop’s implementation. They will highlight enrollment growth since October 2024, improved authentication rates for customers without Social Security numbers, and provide key statistics along with agent feedback. Attendees will gain practical insights into measurable outcomes and the real-world impact of the deployment.
