Putting Customers at the Heart: PG&E Delivers Seamless Experiences Through Artificial Intelligence and Data
Pacific Gas & Electric (PG&E) received Chartwell’s Customer Transformational Leadership Award in recognition of its strategic integration of innovation and advanced technology, most notably the impactful implementation of artificial intelligence. These advancements have kept customers at the heart of PG&E’s transformation, resulting in more personalized, efficient, and proactive customer experiences.
From enhancing service delivery to modernizing internal processes, every initiative has been anchored in a commitment to understand and exceed customer expectations to deliver “10 out of 10” experiences. PG&E’s leadership has demonstrated how technology guided by purpose and empathy can drive meaningful and measurable improvements across the entire customer journey. PG&E’s forward-looking approach continues to build trust, elevate the standard of service, and put innovation to work in the communities it serves.
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