NiSource’s Customer Satisfaction Improvement Journey

Date: Wednesday, March 6 Time: 2 – 3 PM ET **Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
In 2023, NiSource embarked on a journey to enhance customer satisfaction within the online/web and customer service representative channels. They formed dedicated "Tiger Teams" to focus on targeted improvement opportunities that would make a meaningful difference in their customers' lives when transacting with them. By leveraging customer feedback and employee insights, NiSource implemented CSR training and initiatives like "Magical Moment Mondays" and the "Sunny Summer of Satisfaction Rewards Program." Join this webinar to learn how these efforts ensured that their front-line CSRs remained fully engaged and dedicated to being exceptional at the essentials and delivering on their core values.
customer engagement customer feedback customer satisfaction Magical Moments Mondays NiSource Tiger Teams