NB Power Improves Experience for New-Build and Renovation Customers
Every year, NB Power receives an average of 26,000 calls related to renovations and new building projects. Because even the most successful projects encounter some challenge, build and renovation customers often call NB Power for help with problems related to a wide range of issues. These calls tend to be complex and require commitment from Engineering, Planning, Operations, and Customer Care teams. What’s more, customers in the midst of building and renovation are typically under pressure. When these customers call, they are counting on NB Power to solve whatever problem they’re facing, and to follow through until the project is complete.
NB Power put together a cross-functional team to improve customers' experience during building and renovation projects, incorporating proactive communication and a streamlined service process. This effort was recognized with a Bronze Award for Customer Service in Chartwell's 2024 Best Practices Awards.CONTINUE READING
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