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Maximizing IVR Optimization

Register for Webinar

Date: Wednesday, February 26th

Time: 2 - 3 PM ET

**In partnership with IVR Doctors, we present this webinar with no fee.**

Discover what it takes to create high-performing IVRs. Join three industry experts as they share valuable insights from their best-in-class IVR experiences. Ryan Harris at Hydro One, Wesley Higgins at Alabama Power, and Darius Lepp at LG&E & KU, will discuss key operational and CSAT metrics, design planning with teams and customers, planning for the future, and lessons learned. Hosted in partnership from Chartwell and IVR Doctors,’ this dynamic webinar will benefit executives, managers, and front-line team members who are sure to take away valuable insights.

 

This webinar is presented in partnership with:

 

 

alabama power Hydro One IVR IVR Doctors LG&E and KU self-service

Moderator & Presenters

John Bord
Senior Consultant, Chartwell, Inc.
Ryan Harris
Customer Care Director, Hydro One
Wesley Higgins
Customer Experience Technology Manager, Alabama Power
Darius Lepp
Senior Manager Residential Service Center, LG&E & KU

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