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Manitoba Hydro Overhauls Grant Funding Process to Better Serve its Vulnerable Customers

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Manitoba Hydro has achieved numerous process improvements tied to its “Neighbours Helping Neighbours” grant. Neighbours Helping Neighbours offers emergency financial aid, employment programs, and skills training to community members in need of assistance. Manitoba Hydro’s improvements dramatically expedited funding applications, yielded operational efficiencies via the elimination of manual steps, reduced contact center volume related to funding delays, and improved the overall customer experience for grant recipients.

These improvements earned Manitoba Hydro Gold recognition in Chartwell’s 2025 Best Practices Awards for Excellence in Serving Vulnerable Customers.

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Best Practices Award Winner Chartwell Best Practices Awards low income serving vulnerable customers vulnerable customers

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