Industry Benchmarks and Best Practices: Chartwell’s Q2 Quarterly Review

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Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage, billing and payment, and digital communications. In this webinar, we’ll be discussing:

Billing and Payment Customer Communications: A customer-first, multichannel strategy is one of the most important pieces of billing and payment communication. We’ll explore customer preferences and discuss how utilities can leverage both proactive and passive communications.
Digital communication: Email, social media, and utility websites have replaced mail and the bill as the most important communication channels. We’ll discuss segmentation and personalization, how utilities communicate specific marketing messages and the role of brand ambassadors.

Outage maps: Outage maps remain a vital communications tool. Chartwell explores how outage maps complement other communications channels and how utilities are optimizing maps for mobile.. 


  • Scott Johnson, Vice President, Chartwell, Inc.


  • Steve Waters, Senior Consultant, Chartwell, Inc.
  • Russ Henderson, Senior Research Manager, Chartwell, Inc.
  • Noah Solomon, Research Manager, Chartwell, Inc.

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