Increasing Self Service Payment Adoption through Strategic Channel Offerings

Date: Wednesday, June 22nd

Time: 2 – 3 PM ET

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Evergy has been accepting electronic payments since the launch of its website in 1998. Through continuous enhancements and an engagement-focused approach, the utility has launched a variety of Self Service payment channels designed with the customer in mind, increasing the utility’s customer adoption rate for electronic payments to 78%.

Attend this webinar to learn how Evergy’s strategic approach to Self Service payment channel growth has led to cost savings and customer experience improvements.


  • Pat Ricks, Senior Advisor, Chartwell, Inc.


  • Chris Norris, Digital Customer Experience & Services Lead, Evergy
Billing and Payment customer adoption rate electronic payments Evergy Prepay programs self service payments

Moderator & Speaker

Pat Ricks
Senior Advisor, Chartwell Inc.
Chris Norris
Digital Customer Experience & Services Lead, Evergy