Improving Customer Satisfaction Through Advanced Analytics and Data Strategies

Date: Wednesday, October 22nd, 2025

Time: 2 – 3 PM ET

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In this webinar, Rajendra Acharya of Southern California Edison will explore how advanced analytics—including machine learning and hypothesis-driven approaches—can uncover actionable insights and drive measurable improvements in customer satisfaction. He will also highlight how innovative data strategies streamline operations, empower teams, and enhance the overall customer experience.

 

AI analytics customer experience data strategies machine learning

Moderator & Presenters

Sarah McBride
Research Analyst, Chartwell Inc.
Rajendra Acharya
Sr. Manager of Advanced Analytics, Southern California Edison