Implementing a Pick Your Due Date Payment Program

Duke Energy implemented a Pick Your Due Date Payment Program allowing customers with smart meters to select the day of the month on which their bill will be due for payment.

The program has increased overall customer satisfaction and reduced the manual processing of work orders.


  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.