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Hydro-Québec Supports EV Drivers With Voltère, The AI Chatbot

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To address contact volume associated with rapid electric vehicle adoption, Hydro-Québec launched a generative artificial intelligence (AI) chatbot tool, Voltère, in late 2024. The tool is housed on the utility’s website devoted to public charging and provides real-time, 24/7 customer support through advanced natural language processing. The chatbot has successfully reduced customer requests via the utility’s web-based “contact us” service by more than 27%.

This initiative earned Hydro-Québec Silver recognition in Chartwell's 2025 Best Practices Awards for Digital Experience.

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AI Best Practices Award Winner Chartwell Best Practices Awards chatbot digital channels digital experience

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