How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
Date: Thursday, May 7th, 2026
Time: 2 – 3 PM ET
**Non-Insight Center and Non-CURI Members can enjoy complimentary registration to this webinar.**
Few things can be more frustrating than the significant effort to address utility bad debt and collections even as we continue to see the problem grow. One of them might be the sinking feeling of watching previously solid customers slide into the cycle.
As part of its ongoing work with the Billing and Payment Leadership and Vulnerable Customer Leadership councils, Chartwell Inc. continues the conversation with a thought leadership webinar exploring a potentially underexamined stage in the customer debt cycle.
The discussion will address:
- How utilities can make better use of existing data to improve outcomes without major system or process changes.
- How advanced technology, predictive AI, and behavioral science can unlock additional insight into bad debt through earlier identification.
- What financial and operational impact may be achievable through earlier identification and more targeted customer engagement.
