How Tampa Electric Transformed Hurricane Outage Communications
Date: Wednesday, August 13th, 2025
Time: 2 – 3 PM ET
Learn how Tampa Electric elevated outage communications during the most destructive hurricane season in the company’s history. Join us to discover how proactive map hardening, a new self-service digital tool, and AI-powered social media analysis helped the utility enhance customer experience, reduce agent workload, and stay agile amid rapidly changing needs. Their optimizations allowed for well-coordinated and continually refined messaging across channels during weeks of restoration. This webinar will highlight how Tampa Electric’s holistic, customer-focused approach created a more resilient and effective outage communications operation - and offers takeaways any utility can use to prepare for severe weather and enhance customer experience.
