EMACS WEBINAR SERIES: How Conversational AI can Modernize Customer Care for Utilities
Date: Thursday, October 7
Time: 2 – 3 PM ET
**As part of our EMACS series, this webinar is complimentary.**
Contact centers are at the heart of a utility and the front line for customers in their moments of need. It’s a vital business requirement to support your customers effectively to ensure satisfaction while also reducing operating expenses. These two strategic imperatives are no longer mutually exclusive-- utilities can improve the customer experience by automating transactions like payments and outage notifications through a digital customer journey, while also lowering expenses. All of this is possible through the power of Conversational AI.
Join Interactions and leading utility providers TXU/Vistra and Portland General Electric for an overview about how Intelligent Virtual Assistants (IVAs) can improve customer experience by enhancing self-service opportunities.
Moderator:
- Scott Johnson – Vice President, Chartwell, Inc.
Speaker:
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Steve Hughes - Sr. Director - Utilities, Interactions
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Cody Fadness - Principal Product Owner, Portland General Electric
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Ed Anderson - Sr. Manager CXT Technology, Vistra Energy
