Duquesne Light’s Success in Digital Customer Experience
Date: Wednesday, October 23rd
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
During this webinar we celebrate Duquesne Light Company's Bronze Best Practices Award for Excellence in Digital Experience. Discover how their self-service boosting IVR containment project achieved a 58% containment rate across IVR and web channels in just 100 days. Learn about their use of customer data to create personalized journeys, key strategies for enhancing digital experience, and the tangible benefits, including improved customer satisfaction and efficiency. Don't miss this opportunity to gain insights into successful digital transformation from a leading utility!
During this webinar we celebrate Duquesne Light Company's Bronze Best Practices Award for Excellence in Digital Experience. Discover how their self-service boosting IVR containment project achieved a 58% containment rate across IVR and web channels in just 100 days. Learn about their use of customer data to create personalized journeys, key strategies for enhancing digital experience, and the tangible benefits, including improved customer satisfaction and efficiency. Don't miss this opportunity to gain insights into successful digital transformation from a leading utility!
