Customer Surveys – Who Said What and Why?

Date: Wednesday, August 16th Time: 2 – 3 PM ET **Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.** ___________________________________________________________________________________ In this webinar, learn how Alabama Power developed a cutting-edge customer survey technology solution that enables the tracing and analysis of customer interactions with various systems. The solution allows Alabama Power to identify the root cause of customer issues, allowing problems to be assigned to relevant groups for investigation and remediation. The result is solutions that improve operational efficiency as well as the overall customer journey. This webinar will provide a preview of topics Wayne will discuss as part of a panel discussion on Voice of the Customer programs and technology at EMACS: The Customer Experience Conference in Phoenix, Sept. 26-29.
alabama power Customer Survey EMACS EMACS Panel Discussion survey VOC

Moderator & Speaker

Jennie King
Principal Consultant, Chartwell Inc.
Wayne Boone
Principal, Alabama Power Company