CPS Energy Strengthens Commitment to Small and Medium Businesses with Concierge Customer Service

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CPS Energy identified a gap in personalized services for small and medium-sized customers (SMBs), which the utility saw as an underserved segment. CPS developed Energy2Business (E2B), a concierge-style, hands-on, mobile support team to improve customer engagement for SMBs that consume less than 100 kW of power monthly. The team serves 83,000 SMBs in San Antonio and surrounding areas.

This innovative approach earned CPS Energy an Honorable Mention from Chartwell for Serving Business Customers.

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business customer care business customers Chartwell Best Practices Awards CPS Energy customer experience Small and Medium Business Customers

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CPS Energy Strengthens Commitment to Small and Medium Businesses with Concierge Customer Service

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