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Con Edison Broadens Language Access to Communicate With All Customers

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Over the past three years, Con Edison has diligently crafted a language access strategy to ensure optimal reach to every customer within its service territory. As a result, the utility’s engagement rates have risen as Con Edison purposefully expanded its communications to provide timely and relevant information in the customer’s preferred language.

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Con Edison customer centricity customer communications customer engagement customer experience Marketing and Communications vulnerable customers

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