Avista Responds to Historic Gas Outage with Dedication, Collaboration, and Resilience
On November 8, 2023, Avista faced one of the largest natural gas outages in U.S. history, affecting over 35,000 customers. This case study highlights Avista's exemplary response, demonstrating remarkable dedication, collaboration, and resilience during an unprecedented challenge. Despite the complexities of gas restorations — requiring individual meter shutdowns and relights — Avista mobilized a massive, strategically coordinated effort. They leveraged electric outage planning and fostered innovative collaboration with 800 Avista employees, 300 mutual assistance personnel, and 60 HVAC contractors. This impressive coordination led to service restoration for nearly all customers within just six days, showcasing their commitment to safety and efficiency in a crisis.
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