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A Guide to Auto-Enrollment for Outage Notifications

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In recent years, utilities have weighed decisions around the auto-enrollment of customers to receive outage alerts. Issues impacting this decision range from systems integration and TCPA compliance to questions about strengthening customer communication and satisfaction. This report seeks to provide analysis of the issues alongside practical examples from utilities that have pursued auto-enrollment.

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To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

auto-enrollment customer engagement customer experience outage communications outage notifications

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