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2024 Outage Communications Survey Datasheet

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The results of Chartwell’s 2024 Outage Communications Industry Survey include 44 complete responses from utilities across the United States and Canada with a total customer base of more than 99 million. Respondents include IOUs, municipalities, cooperatives, public utility districts, and crown corporations. 

The survey covers a variety of topics about outage communications issues including technology trends, measuring and improving the customer experience, auto-enrollment and push alerts, and organizational goals and priorities.

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auto-enrollment benchmarks digital channels outage benchmarks outage communications

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