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2024 Business Customer Care Survey Datasheet

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The results of Chartwell’s 2024 Business Customer Care Industry Survey include 40 complete responses from utilities across the United States and Canada with a total customer base of more than 3.3 million business customers and more than 74 million total customers. Respondents include IOUs, municipalities, cooperatives, public utility districts, and crown corporations. 

The survey covers a variety of topics about business customer care including how utilities segment and classify business customers, programs offered to those customers and adoption rates,  and  improving business customer communications.

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