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2020 Digital Experience Benchmarks

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Utilities are using an average of 5.6 channels to serve customers, with live chat, chatbots and virtual assistants projected to experience the most growth. This report presents findings from Chartwell's 2020 Digital Experience Industry Benchmark Survey, including information on omnichannel, how customers use websites and mobile apps, customer engagement through MyAccount and social customer care.

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customer engagement digital experience dx mobile apps

Recent Blog Posts

Join a Membership

Driving Change: Sustainable Transportation Education with EVs for Schools

Your Guide to Building an Impactful Digital Experience Roadmap

Empowering SMBs: Enhancing Engagement and Experience with CPS Energy

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Events/Solution Providers

2020 Digital Experience Benchmarks

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