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2023 Digital Experience Benchmarks

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The results of Chartwell’s 2023 Digital Experience Industry Survey include 41 responses from electric, gas and combination utilities in the United States and Canada with a total customer base of more than 85 million. The survey covers a variety of topics about customer service over digital channels, including digital channel offerings, resources devoted to digital channels, omnichannel, MyAccount, website self-service and social customer care.

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digital channels digital experience dx omnichannel self-service social media

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