Tampa Electric Earns Bronze for Outage Communication Breakthroughs Ahead of Hurricane Season
As hurricane season loomed in 2024, Tampa Electric took proactive steps to transform how it communicates during power outages, and the results earned the utility a Bronze Outage Communications Award. 🥉 Read the case study.
To better serve its customers, Tampa Electric:
- Upgraded its outage map to ensure 24/7 reliability
- Streamlined internal communication processes
- Leveraged AI to monitor social media, enabling faster, more responsive customer support
These innovations not only improved the customer experience during critical moments but also lightened the load for support staff, proving that smart tech and thoughtful planning can make a real difference when it matters most.
đź’ˇLearn more about the Outage Communications Leadership Council by contacting Tim Herrick.
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