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Inside Entergy’s AI Chatbot: How a New Mobile Feature Is Transforming Customer Interactions
Join Karlon Butler, Manager of Product Owner Mobile App & View Outage, and Gus Bernard, Solution Architect, as they walk through how the chatbot works, how it was built, and what it means for the c...The Utility Balancing Act: Reliability, Resilience, Affordability and Trust
Join Chartwell's Tracie Boutte and Carlos Torres for a preview of the key themes and emerging trends driving discussions at EMACS and PowerUp 2026.Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during ...The Tale of Two Storms: How Con Edison Quickly Pivoted Its Communications Strategy to Keep the Public Informed in Extreme Conditions
In this session, Con Edison shares how its team pivoted messaging, channels, and tone in real time to keep millions of customers informed, safe, and connected throughout both storms.Inside Entergy’s AI Chatbot: How a New Mobile Feature Is Transforming Customer Interactions
MyOPPD is Omaha Public Power District’s secure online platform that gives customers convenient, 24/7 access to their accounts. In this webinar, we will see how users can view and pay bills, trac...
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