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How Duke’s Hotline Tag Tool Improves Safety and Efficiency in the Field
Duke Energy continually looks for new ways to improve efficiency, safety, and the overall experience for employees and customers. The Hotline Tag tool was developed to modernize how Field Performer...
Balancing the Write-Off Strategy — Finance & Operations
Join our panel of utility leaders to explore how finance and operations teams collaborate to balance write-off strategies. Panelists will share decision-making approaches, the mix of tactical and s...
Deploying AI for Real-World Customer Service: Hydro Quebec’s Voltère Project
Hydro-Québec’s Circuit électrique has deployed an AI-powered virtual assistant, Voltère, to strengthen customer service and streamline operations. Available around the clock, Voltère handles member...
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action
In July 2024, ComEd faced one of the most destructive weather events in its history—a record-breaking “Ring of Fire” storm that unleashed 43 tornadoes, torrential rain, and more than 22,000 lightni...
