Agenda Highlights

View Our Current Agenda Highlights Below

Keynote: Agility in Meeting Customer Expectations
In this keynote session, learn how Georgia Power is working with a renewed focus on improving the outage customer experience—listening to customer feedback, leveraging collected data…
SCE Adapts to Evolving Crisis with Resilient Communications
SCE, Chartwell Best Practice Silver Winner in the Outage Communications category, leverages existing systems and channels to deliver critical communication in a crisis.
Lighting the Way Home with Duke Energy’s Street and Area Light Repair Tool
Duke Energy, Chartwell Best Practice Silver Winner in the Outage Restorations category, introduces an innovative tool that empowers customers and community members with intuitive options to…
Anatomy of an Outage Panel Discussion: Leveraging Data for an End-to-End View of the Outage Experience
During this panel session, learn how leading utilities are bringing together operational and customer data to gain insights on the customer outage experience from beginning to…
Roundtables: Major Events, ETRs, Auto-Enrollment, Planned Outages, Surveys and Metrics, and Field Crew Tech and Training
Pose your questions and share your ideas with other professionals tasked with like responsibilities at utilities across North America.
Bracing for the Storm: Strategy, Tactics and Technology for Major Events
During this session we bring together leaders with some of the most-affected utilities to discuss the strategy, tactics and technologies they have used to prepare for,…
BGE Makes Outage Communications More Transparent with New Outage Tracker
Learn how BGE developed and launched an outage tracker that’s easily accessible through account holder and guest user validation on the web and the mobile app.
Learning from the Past, Facing the Future: Opportunities in Outage Communications
In this presentation, Russ Henderson will draw on Chartwell’s latest research to explore major trends and identify strategic opportunities.
Communicating in the Age of Extremes
Hydro Ottawa shares insights on how utilities can insulate themselves during a crisis; the importance of maintaining the social license to operate as the industry sees…
How Interactions and Evergy Proactively Manage Outages with Conversational AI
Join Interactions and leading utility provider, Evergy, to hear how you can improve customer experience by enhancing self-service opportunities.
Panel Discussion: Optimizing Your Customer Communications During Outage Events
Join KUBRA and a panel of industry experts as they share tips on how to optimize customer communications in emergency situations.
Getting to YES. Curating a Winning Business Case.
In this session, Elisa Henry, COO of Message Broadcast, sits down with SCE's Sandra Labib, who will share her insider tips and strategies for creating a…
From Outage to Outstanding: A Digital Customer-Centric Approach to End-to-End Outage Management
Join Smart Energy Water for a discussion on how digital platforms are revolutionizing the way we approach outage management.