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Inside Entergy’s AI Chatbot: How a New Mobile Feature Is Transforming Customer Interactions
Join Karlon Butler, Manager of Product Owner Mobile App & View Outage, and Gus Bernard, Solution Architect, as they walk through how the chatbot works, how it was built, and what it means for the c...
Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during ...
