Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Managing Crisis at All Levels: Optimizing Roles Throughout the Utility
(Complimentary Webinar) At a utility, everyone plays a role when it comes to mitigation, preparation, response and recovery from a crisis or emergency. Leadership is needed at all levels to ensure ...
Announcing Chartwell’s Outage Best Practices Awards & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, and Emergency Management.
Customer Experience VoC Frameworks and Actionable Research
Find out how to create an effective Voice of the Customer (VoC) framework to elevate your residential and commercial customer experience. This dynamic webinar will feature guests from two VoC indus...
Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
DTE Electric Damage Claims and SAP C4C (Cloud for Customer) Process
(Complimentary Webinar) DTE Electric’s Damage Claims Department has streamlined how customers file claims for alleged property damage. The team — made up of analysts, investigators and co-op studen...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
Personalize Customer Engagement: Table Stakes for Resilient Operations
Join this panel discussion on customer communication framework and strategies designed to help you navigate the pressing challenges utilities face today. Hear from a community of industry-leading peers with both shared and unique needs who have successfully implemented modern engagement and communication strategies to create personalized, impactful interactions. Discover best practices that strengthen customer relationships, increase operational efficiency, and enhance resiliency in a rapidly evolving, customer-centric world.
Speakers:
Michael Williams, Principal Manager, CED Operations, Southern California Edison
Sandy Buzzard, Senior Product Manager, Duke Energy
Maulik Datanwala, CEO, Message Broadcast
Scott McClinktock, Chief Revenue Officer, Message Broadcast
Paul Watkins, Director, Production Management and Strategy, Message Broadcast
