Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Improving Customer Satisfaction Through Advanced Analytics and Data Strategies
In this webinar, Rajendra Acharya of Southern California Edison will explore how advanced analytics—including machine learning and hypothesis-driven approaches—can uncover actionable insights and d...
Smarter Authentication, Stronger Containment — Powered by Pindrop
This webinar will feature John Kusiak, IVR Product Owner at Duke Energy, sharing the company’s IVR transformation following Pindrop’s implementation. He will highlight enrollment growth since Octob...
Outage 360 – Reimagining Response Through Connected Intelligence and AI Platforms
Outages are no longer just technical issues — they’re critical moments for customer trust and operational resilience. This session explores how AI and Connected Experience Platforms unify Customer and Workforce Experience to improve outage response. Learn how predictive analytics, proactive communication, and real-time coordination empower teams and enhance customer confidence. Linda Mattes, former VP of Customer Service at Alliant Energy, will share insights from leading a large-scale outage transformation using AI-driven platforms. Attendees will gain a proven framework, real-world results, and actionable strategies to reduce downtime, improve communication, and build trust across the utility-customer experience.
