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How Business Customers Shaped Ameren Missouri’s Green Tariff Pricing
In this webinar, Ameren Missouri will share how it designed the Renewable Solutions Program enrollment process to deliver value for both business customers and the utility. We’ll explore lessons le...
This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR. The panel will look at lessons learned from their own utilities' integration of spee...
Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
Making It Easier for LMI Customers to Access Energy Assistance
Join us as Consumers Energy shares how its My Personalized Offerings platform helps low-to-moderate income (LMI) customers find and enroll in programs that support their billing and energy manageme...
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action
In July 2024, ComEd faced one of the most destructive weather events in its history—a record-breaking “Ring of Fire” storm that unleashed 43 tornadoes, torrential rain, and more than 22,000 lightni...
Improving Customer and Employee Experiences with Outage Analytics
Through its on-going Error-Free Communications (EFC) program, DTE Energy has raised the bar of communications with their customers during outages. An important feature of EFC, collectively called Outage Analytics, helps drive those results. But the value of Outage Analytics goes beyond just enhancing customer outcomes – Outage Analytics also drives insights to improve outcomes for DTE’s employees, highlighting opportunities for innovation around systems development, process improvement, and data quality.
This presentation will discuss how DTE Energy uses Outage Analytics to drive continuous improvement. Join us to explore how a strategic approach to Outage Analytics can drive tangible improvements for all utility stakeholders.
Speakers:
Mariam Mohamed, Director of Digital Experience, DTE Energy
With a unique blend of utility industry acumen, analytics, and technical expertise, Ms. Mohamed is a change agent for continuous improvement of the customers’ experience across digital and traditional channels. She spearheads transformative initiatives aimed at improving engagement, customer satisfaction, and reducing costs.
Scott Smith, Practice Director, WIT Solutions
Scott Smith is a data & analytics industry veteran with more than thirty years of experience helping companies turn raw data into information assets. A streetwise management consultant and solution architect, Mr. Smith leads the consulting practice at WIT, a boutique data, analytics & AI consulting firm headquartered in Metro Detroit.
