Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Explore Insights From the 2025 IVR Benchmark Report
(Complimentary Webinar) Join us for an inside look at the recently released 2025 IVR Doctors/Chartwell Energy Utility IVR Benchmark Report, evaluating 100 IVR systems from U.S. and Canadian utilities.
EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
How PSE Uses Energy Burden Data to Drive Affordability and Equity
What if you could pinpoint the root causes of energy burden and use that knowledge to change lives? In this session, Puget Sound Energy (PSE) reveals how it’s doing exactly that. By harnessing advanced data analytics and a nuanced understanding of affordability challenges, PSE is building smarter, more targeted programs that deliver real support to the customers who need it most.
Speakers:
Michael Wehling, Program Manager Energy Equity Data Analytics, Puget Sound Energy
Austin Phillips,Manager, Customer Insights, Puget Sound Energy
