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Inside Entergy’s AI Chatbot: How a New Mobile Feature Is Transforming Customer Interactions
Join Karlon Butler, Manager of Product Owner Mobile App & View Outage, and Gus Bernard, Solution Architect, as they walk through how the chatbot works, how it was built, and what it means for the c...
Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during ...
Built for Utilities, Powered by AI: A Customer Experience (CX) Reinvention Story
Today’s utility customers expect real-time updates, self-service, and personalized engagement — needs that traditional platforms can’t meet. This session features a leading utility and SEW sharing how they transformed customer experience using a Vertical AI platform purpose-built for the energy and water sector. Learn how this AI-native, connected approach enables proactive communication, personalized digital journeys, and seamless integration across customer, billing, field, and outage systems. Attendees will explore why utilities are moving beyond generic solutions, what makes Vertical AI different, and how it delivers measurable results — from lower call volumes to higher customer satisfaction and trust.
