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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
Built for Utilities, Powered by AI: A Customer Experience (CX) Reinvention Story
Today’s utility customers expect real-time updates, self-service, and personalized engagement — needs that traditional platforms can’t meet. This session features a leading utility and SEW sharing how they transformed customer experience using a Vertical AI platform purpose-built for the energy and water sector. Learn how this AI-native, connected approach enables proactive communication, personalized digital journeys, and seamless integration across customer, billing, field, and outage systems. Attendees will explore why utilities are moving beyond generic solutions, what makes Vertical AI different, and how it delivers measurable results — from lower call volumes to higher customer satisfaction and trust.
