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How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Economic Development and Load Growth: How Utilities Can Power Regional Prosperity
Utilities are increasingly playing a direct role in shaping regional economic growth. With a recent reorganization combining Economic Development and Key Accounts into a unified team, Memphis Light, Gas and Water is strengthening its ability to attract investment, support major customers, and manage long‑term system load.
In this session, MLGW’s John Lawrence will share how this integrated structure enhances collaboration with economic development partners, business leaders, and the Tennessee Valley Authority. Through coordinated customer engagement, targeted incentives, and strategic infrastructure planning, MLGW supports company expansion while ensuring the system can reliably meet new demand.
Attendees will gain practical insights into aligning utility planning, customer relationships, and business development strategies to drive sustainable load growth.
Speaker: John Lawrence, Director of Economic & Business Development, Memphis Light, Gas and Water (MLGW)
John leads the utility’s economic development, key accounts, and commercial demand response programs, helping major employers and developers navigate infrastructure planning, energy strategy, and incentive programs. Lawrence works closely with manufacturing companies, logistics firms, technology facilities, and large redevelopment projects to support business growth while aligning new demand with utility system capabilities. With more than 25 years of experience in economic and community development, he previously held leadership roles with regional growth alliances, economic development agencies, and business improvement districts. His work focuses on connecting utility infrastructure, regional investment, and long-term commercial load growth.
