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Inside Entergy’s AI Chatbot: How a New Mobile Feature Is Transforming Customer Interactions
Join Karlon Butler, Manager of Product Owner Mobile App & View Outage, and Gus Bernard, Solution Architect, as they walk through how the chatbot works, how it was built, and what it means for the c...
Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during ...
Know Your Costs to Cut Through Complexity, Boost Savings!
KYC usually means Know Your Customer — but in this session, it’s all about Know Your Costs! As utilities expand self-service offerings, many are also navigating rising costs and unnecessary system complexity. Multiple layers and components in billing and payment systems often add expense without delivering added value. This session will explore how utilities can streamline operations, reduce cost-to-serve, and maintain a high-quality customer experience. Join us for a fun, interactive game of Know Your Costs to uncover practical strategies for cost savings and smarter system design.
Speaker:
Nicole Haskins, Vice President of Sales and Marketing, Paymentus
For 25 years, Nicole has been committed to connecting great solutions and great providers with utilities and local government agencies to improve their electronic payment initiatives. Dedicated in advancing service and automation with technology, Nicole has worked with hundreds of the top cities, counties and utilities to implement successful streamlined revenue collection processes and payment solutions that evolve and transform these critical processes to maximize adoption, security, and customer engagement.
