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          • Duke Energy’s Voice Biometrics Breakthrough Sets New CX Standard
          • Business First, Gold Standard: PSEG Long Island Honored for Customer Excellence
          • PG&E’s AI-Powered Journey to Trust and Transparency Wins National Recognition
          • Duke Energy’s Voice Biometrics Breakthrough Sets New CX Standard
          • Business First, Gold Standard: PSEG Long Island Honored for Customer Excellence
          • PG&E’s AI-Powered Journey to Trust and Transparency Wins National Recognition
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        • 13 Aug 2025 | 2:00 pm ET

          How Tampa Electric Transformed Hurricane Outage Communications

          (Complimentary) Learn how Tampa Electric elevated outage communications during the most destructive hurricane season in the company’s history.
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          14 Aug 2025 | 2:00 pm ET

          Where Innovation Meets Safety: MLGW’s Fleet Transformation

          (Complimentary Webinar) Learn how Memphis Light, Gas and Water (MLGW) transformed fleet operations to improve safety, cut costs, and support reliable service to 400,000+ customers.
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          20 Aug 2025 | 2:00 pm ET

          Strengthening Your Position as Your Key Customers’ Trusted Energy Advisor

          (Complimentary) Large C&I Key Customers represent a small group with massive impact - driving load, revenue, and influence across the utility industry. Becoming their Trusted Energy Advisor require...
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          27 Aug 2025 | 2:00 pm ET

          Strengthening Emergency Response Through Community Collaboration

          (Complimentary) Discover how Hydro One enhanced emergency preparedness and response by fostering stronger partnerships with municipalities and emergency services. In this webinar, you'll learn how ...
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          Chartwell, Inc.

          3715 Northside Parkway, Suite 3-615

          Atlanta, GA 30327

          404-237-9099
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Enbridge Gas uses Whimsy and Gamification to Collect Meter Read Recordings

Enbridge Gas hosted an energetic campaign known as Read, Record, Reward from June 2023 to March 2024. Join this session to learn how Enbridge Gas incorporated prize incentives and gameshow psychology to encourage residential customers to provide the utility with monthly natural gas meter readings. An animated character known as Merle the Squirrel and gamification were designed to increase customer engagement. Throughout the campaign, more than 1.2 million meter readings were submitted by customers to Enbridge Gas. This effort earned Chartwell’s Gold Best Practices Award in the category of Marketing and Communications this year.

Speaker: 
  • Meghna Nath, Senior Advisor, Marketing, Enbridge Gas

 

View All EMACS 2024 Agenda Highlights
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CONTACT CHARTWELL

Chartwell, Inc.

3715 Northside Parkway, Suite 3-615

Atlanta, GA 30327

404-237-9099
memberservices@chartwellinc.com
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