As utilities face an ever-evolving series of risks that are growing in frequency, complexity, and severity, improving Emergency Management effectiveness has become paramount. From mega-wildfires, superstorms, and other climate-related catastrophes to geopolitical conflicts, and cyber or physical security attacks, these threats require utilities to adapt and improve their strategies to minimize operational disruptions and customer dissatisfaction.
Chartwell’s Emergency Management Leadership Council enables utility industry professionals to address an “all hazards” approach, emergency operations and planning, training and drills, situational awareness, escalation metrics, and other critical topics in a utility-only environment. An Emergency Management Leadership Council membership will help you lead your utility with valuable tools, including:
Leverage best practices at a fraction of the investment of top consulting firms with our shared cost model. Council membership ensures informed decision-making, empowering your utility to navigate challenges with confidence.
Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.