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Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Acing Utility Customer Communications for Superior CX
The new normal in utility-customer communications is one of proactivity and empathy. In business, we know to always expect the unexpected, and as providers of essential services, utilities need to go the extra mile in ensuring transparent communications and unbridled service. When in an emergency, they need to tell their customers what to expect, that their service will continue, and that they are there to help.
Join this session and learn how utilities can perfect the art of communication while providing robust digital self-service capabilities to their customers. We join the journey of Dominion Energy and Tacoma Public Utilities, and get lessons on customer communications, how and what to communicate, tools to beat the uncertainty, and prepare for the next emergency.
Key Takeaways
How to give more power to utility customers with friction-less omnichannel communication options.
Exploring new channels such as chatbot, virtual agents and live chats to establish deeper and stronger customer relationships and drive digital self-service.
What can Advanced AI, NLP, and ML do engage customers during their journey with minimal human intervention?
Speakers:
–Darren Brady- Chief Customer Officer, Smart Energy Water
–Treena Colby-Program Development Manager, Tacoma Public Utilities
