Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
From Legacy to Leading-Edge: ConEd’s CORE CIS Implementation
Join this Webinar to learn how Con Edison replaced three legacy Customer Information Systems (CIS) with Oracle’s Customer Care & Billing solution. Serving more than 10 million people across New Yor...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
Explore Insights From the 2025 IVR Benchmark Report
(Complimentary Webinar) Join us for an inside look at the recently released 2025 IVR Doctors/Chartwell Energy Utility IVR Benchmark Report, evaluating 100 IVR systems from U.S. and Canadian utilities.
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Top 10 Outage Communications to Combat Uncertainty
In a world of so many disruptions, one thing certain is change. After meticulously tuning rules for your outage alerts program, you’ve come to grips with the fact that sometimes you need the ability to communicate on the fly. AGENT511 looked at ways to close the customer journey on nested outages, outage reports, and long ERTs with our utility partners and created a series of analytics that feed a powerful ad hoc communications tool. And like a boomerang, notifications may call customers to return by confirming, paying, taking a survey, or chatting. We’ll describe the conversion process and show how new channels create engagement such as chat bot, live chat, and social media.
In the end, it’s about building trust and creating transparency. Our top 10 list will cover solutions for utilities during emergent events, which means putting in place ad hoc analytics and communications tools that allow you to fill the information gaps in real-time and take your rightful place in the hall of heroes.
