Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
From Crisis to Transformation: CenterPoint Energy’s Post-Beryl Blueprint for Resilience
By Russ Henderson, Director of Research When Hurricane Beryl struck Houston in July 2024, more than two million CenterPoint Energy customers lost power. The...
- By Chartwell
A New Standard for Crisis Communications
When severe weather strikes, utilities are judged not only by how quickly they restore power, but also by how clearly they communicate. Alabama Power...
- By Chartwell
Powering Partnerships and Progress: ComEd’s Electrification Plan Wins Gold
ComEd has been recognized with Chartwell’s 2025 Gold Award for Excellence in Electric Vehicles, a prestigious honor that highlights the utility’s leadership in advancing...
- By Chartwell
Customer Service Week: More Than a Celebration—It’s a CX Strategy
As Customer Service Week kicks off, member utilities of the Chartwell Customer Experience Leadership Council are actively discussing how to celebrate and elevate the...
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EMACS 2025
The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 7-9, 2025 in Dallas, Texas. Registration is open now!
PowerUp 2025
Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 6-8, 2025 at the Hyatt Regency in Dallas, Texas.
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
