Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
Winter Energy Costs Surge: Millions Struggle as Utility Debt Tops $23 Billion
By Stacey Bailey, Vice President Home energy costs continue to rise, according to the National Energy Assistance Directors Association (NEADA), which released its 2025/2026 Winter Outlook recently. The most...
- By Chartwell
New Research Published: Chartwell’s 2024 Payment Survey Benchmarks
Utilities across North America are navigating a rapidly evolving payment landscape—and Chartwell’s 2024 Payment Industry Survey Benchmarks provide the data-driven insights you need to...
- By Chartwell
How Utilities Can Mitigate Account Arrears After Moratoriums: Insights from Consumers Energy
Consumers Energy demonstrated strong leadership and commitment to customers during the government shutdown. The utility played an active role in the Utility Customer Relief...
- By Chartwell
One Voice Under Pressure: Lessons from the Front Lines of Crisis Communication
By Carlos Torres, Resilience Executive Advisor, Chartwell Inc. Over the years, I’ve seen utilities face many kinds of emergencies — terror attacks, major blackouts,...
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