New Account Site Feedback
search

Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

Create an account

EMACS 2025

The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 14-17, 2025 in Dallas, Texas. Registration will open soon!

 

Learn More

PowerUp 2025

Registration for the 18th annual PowerUp: Chartwell’s Outage Conference will open soon. It will be held October 13-15, 2025 at the Hyatt Regency in Dallas, Texas.

Learn More

Chartwell Members Benefit From

icon

Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

icon

Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

icon

Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

learn more about membership options
icon

“We see our membership as more of a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Case Study
NB Power Improves Experience for New-Build and Renovation Customers

Every year, NB Power receives an average of 26,000 calls…
  • Case Study
Georgia Power Harnesses AI for Engagement-Driven Marketing and Communications

Artificial intelligence (AI) is becoming a mainstay across industries. Utilities…
  • Webinar
Driving Change: Sustainable Transportation Education with EVs for Schools

Discover how EVs for Schools is revolutionizing sustainable transportation education…
  • Webinar
NiSource’s Award-Winning Meter to Cash Analytics

During this webinar we celebrate NiSource's Silver Award for Excellence…

Upcoming Webinars

Manitoba Hydro’s Award-Winning Chatbot Data Integration and Machine Learning Model

Join us for an in-depth exploration of two of Manitoba…
The Match: Leveraging Creative for Better Results

Join us as we celebrate BGE's success in receiving the…
Driving Change: Sustainable Transportation Education with EVs for Schools

Discover how EVs for Schools is revolutionizing sustainable transportation education…
Your Guide to Building an Impactful Digital Experience Roadmap

(Complimentary Webinar)Building on insights from utility attendees at the 2024…

Industry News

  • By admin
John Burnap Joins Chartwell as Senior Consultant
Chartwell is excited to announce that John Burnap, MEP, is joining as a Senior Consultant. John will lead Chartwell’s new Emergency Management Leadership Council, which will...
  • By admin
Chartwell, Inc. and IVR Doctors Announce Strategic Partnership to Optimize Utility Call Center Operations and Customer Service
Atlanta, GA – October 9, 2024 – Chartwell, Inc., a leading provider of insights and issue-targeted collaborative forums serving the utility industry, has announced...
  • By admin
Chartwell Electric Vehicle Leadership Council Members Engage Communities To Drive Electric
EV Leadership Council Members Celebrate National Drive Electric Week For drivers looking for an e-ticket ride to paradise, their electric utility may have something...
  • By admin
Rebuilding Trust and Community: CPS Energy’s Customer Engagement Insights at EMACS San Antonio
By Russ Henderson, Research Director – As utilities continue to adapt to an ever-evolving customer and stakeholder expectations, we are thrilled that two executive...
See ALl blog posts

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services