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Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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INDUSTRY NEWS: The Chartwell Blog

  • By Chartwell
Balancing Write-Off Strategies: Helping Customers While Protecting the Bottom Line
In Chartwell’s recent Utility Industry Payment Survey, utilities identified Arrears Management as the top challenge in managing payments and collections. Write-off strategies are a...
  • By Chartwell
Arrearage Burdens: A Growing Challenge for Utilities and Customers
By Allison Herdic, Senior Industry Analyst The utility industry is facing a mounting, multi-layered challenge: arrearages and delinquent accounts have become the most pressing...
  • By Chartwell
Navigating Change: Three Key Trends Shaping the Utility Industry
As the utility sector evolves, leaders are facing a complex landscape shaped by affordability, digital transformation, and the rise of the empowered “prosumer.” Chartwell...
  • By Chartwell
Oncor’s Strategies for Outage Communications and Emergency Management
Oncor Electric Delivery, serving 13 million customers across Texas, has undergone a significant digital transformation aimed at strengthening outage communications and emergency response. Joel...
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Upcoming Webinars

The Goal of Being the Easiest Utility to Have an EV With

Connexus Energy, Minnesota’s largest member-owned electric cooperative, will share how…
Beyond the Balance: Optimizing Collections Through Strategic Communication

In 2024, Con Edison launched a digital-first arrears program to…
Discover How LG&E and KU Leveraged College Sports Name, Image, and Licensing (NIL) Partnerships to Drive Engagement

Get an inside look at LG&E and KU’s innovative campaign…
Designing an Effective EV Charger Rebate Program at Ameren Missouri

This webinar examines how Ameren Missouri designed and launched an…
Preparing for the April 2026 TCPA Deadline: What Utilities Need to Know

With the April 2026 TCPA compliance deadline approaching, utilities face…

Chartwell Conferences

Chartwell conferences bring utility professionals together to explore real-world strategies, share peer insights, and learn from industry leaders shaping the future of customer experience and operations. Each event features a curated mix of case-study presentations, interactive panels, facilitated small-group discussions, and both structured and informal networking opportunities designed to spark collaboration and practical takeaways.

EMACS CONFERENCE

At EMACS, 400+ utility professionals gather for Chartwell’s flagship Customer Experience Conference, where they explore all aspects of the utility customer journey, share practical insights, and connect with leading service and solution providers.

POWERUP CONFERENCE

PowerUp brings together leaders and practitioners focused on operational excellence and resilience, offering a dedicated forum to explore all facets of outage communications, restoration, and emergency management.

Preview Research

  • Infographic
What Customers Expect From Their Utility: Affordability, Reliability, Sustainability, and Transparency

This infographic shows insights from Chartwell’s 2025 Residential Consumer Survey…
  • Webinar
Preparing for the April 2026 TCPA Deadline: What Utilities Need to Know

With the April 2026 TCPA compliance deadline approaching, utilities face…
  • Case Study
Reinventing Outage Communications: Duquesne Light Company

When major storms strike, customers expect timely, precise, and reliable…
  • Webinar
Discover How LG&E and KU Leveraged College Sports Name, Image, and Licensing (NIL) Partnerships to Drive Engagement

Get an inside look at LG&E and KU’s innovative campaign…

Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

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Chartwell Services

Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.

Learn more about our services