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Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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INDUSTRY NEWS: The Chartwell Blog

  • By Chartwell
One Voice Under Pressure: Lessons from the Front Lines of Crisis Communication
By Carlos Torres, Resilience Executive Advisor, Chartwell Inc. Over the years, I’ve seen utilities face many kinds of emergencies — terror attacks, major blackouts,...
  • By Chartwell
Navigating Regulatory Expectations: Aligning Compliance, Communication, and Continuous Improvement
Guideline No. 9, based on input from the Emergency Management Leadership Council’s November 2025 meeting and member survey, explores how utilities can navigate growing...
  • By Chartwell
Enhancing Outage Communications with Artificial Intelligence
By Russ Henderson, Director of Research   At Chartwell’s PowerUp 2025 Conference in Dallas, utility leaders explored how artificial intelligence is transforming outage response,...
  • By Chartwell
Strengthening Emergency Response Through Community Collaboration
In today’s evolving emergency landscape, utilities are realizing that effective response doesn’t happen in isolation—it’s built on strong community partnerships. The CURI Resilience Research...
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Upcoming Webinars

How Duke’s Hotline Tag Tool Improves Safety and Efficiency in the Field

Duke Energy continually looks for new ways to improve efficiency,…
Balancing the Write-Off Strategy — Finance & Operations

Join our panel of utility leaders to explore how finance…
Deploying AI for Real-World Customer Service: Hydro Quebec’s Voltère Project

Hydro-Québec’s Circuit électrique has deployed an AI-powered virtual assistant, Voltère,…
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action

In July 2024, ComEd faced one of the most destructive…
Powering Partnerships: How E2B Connects, Serves, and Empowers San Antonio’s Business Community

This webinar will showcase CPS Energy’s Energy2Business (E2B) initiative—a hands-on,…

Preview Research

  • Case Study
CenterPoint Energy: Building Resilience After Hurricane Beryl

When Hurricane Beryl knocked out power to more than 2…
  • Webinar
Powering Partnerships: How E2B Connects, Serves, and Empowers San Antonio’s Business Community

This webinar will showcase CPS Energy’s Energy2Business (E2B) initiative—a hands-on,…
  • Webinar
Making It Easier for LMI Customers to Access Energy Assistance

Join us as Consumers Energy shares how its My Personalized…
  • Webinar
Deploying AI for Real-World Customer Service: Hydro Quebec’s Voltère Project

Hydro-Québec’s Circuit électrique has deployed an AI-powered virtual assistant, Voltère,…

Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

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Chartwell Services

Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.

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