Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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EMACS 2025

The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 14-16, 2025 in Dallas, Texas. Registration is open now!

 

PowerUp 2025

Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 13-15, 2025 at the Hyatt Regency in Dallas, Texas.

Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

Industry News

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EV Benchmark Survey in the Field for North American Utilities
Gain insights into North American Electric Vehicle (EV) trends and benchmark your utility EV programs and performance against other utilities by completing the Chartwell...
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John Burnap Joins Chartwell as Senior Consultant
Chartwell is excited to announce that John Burnap, MEP, is joining as a Senior Consultant. John will lead Chartwell’s new Emergency Management Leadership Council, which will...
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Chartwell, Inc. and IVR Doctors Announce Strategic Partnership to Optimize Utility Call Center Operations and Customer Service
Atlanta, GA – October 9, 2024 – Chartwell, Inc., a leading provider of insights and issue-targeted collaborative forums serving the utility industry, has announced...
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Chartwell Electric Vehicle Leadership Council Members Engage Communities To Drive Electric
EV Leadership Council Members Celebrate National Drive Electric Week For drivers looking for an e-ticket ride to paradise, their electric utility may have something...

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services