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Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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EMACS 2025

The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 7-9, 2025 in Dallas, Texas. Registration is open now!

 

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PowerUp 2025

Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 6-8, 2025 at the Hyatt Regency in Dallas, Texas.

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

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“We see our membership as more of a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Strengthening Your Position as Your Key Customers’ Trusted Energy Advisor

(Complimentary) Large C&I Key Customers represent a small group with…
  • Webinar
Where Innovation Meets Safety: MLGW’s Fleet Transformation

(Complimentary Webinar) Learn how Memphis Light, Gas and Water (MLGW)…
  • Case Study
Web Platform Equips SDG&E With Real-Time Data to Mitigate Wildfire Risks and PSPS Events

San Diego Gas & Electric (SDG&E) has developed a suite…
  • Case Study
Duke Energy Launches Hotline Tag Tool For Real-Time Communications To And From The Field

Duke Energy has launched a Hotline Tag tool to relieve…

Upcoming Webinars

Powering Hope: How Entergy’s Charitable Foundation Supports Vulnerable Customers

(Complimentary) Discover how Entergy’s Charitable Foundation, fueled by shareholder philanthropy,…
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures

(Complimentary Webinar) Join us for a dynamic conversation exploring the…
Boosting Billing Accuracy with Automation and Analytics

(Complimentary) Learn how Entergy is transforming billing operations through automation,…
How Tampa Electric Transformed Hurricane Outage Communications

(Complimentary) Learn how Tampa Electric elevated outage communications during the…
Where Innovation Meets Safety: MLGW’s Fleet Transformation

(Complimentary Webinar) Learn how Memphis Light, Gas and Water (MLGW)…

Industry News

  • By admin
Chartwell Honors Interdependence Through U.S. and Canadian Utility Collaboration
ATLANTA – Chartwell Inc., a leading provider of utility industry research and thought leadership in support of key customer journeys, marks this month’s celebrations of...
  • By admin
Powering the Customer Experience: How Utilities Are Driving Transportation Electrification
By Karl Popham, Chair, Chartwell’s EV Leadership Council The shift to transportation electrification is changing the landscape and relationship between the electric utility and...
  • By admin
Customer-Centric Excellence: Recognized with Chartwell’s 2025 Best Practices Awards
ComEd, EPB, Hawaiian Electric, Manitoba Hydro, PECO, Peoples Gas and Tampa Electric, and PSEG Long Island have taken the top honors in Chartwell’s 22nd...
  • By admin
New Vulnerable Customer Benchmark Study: 59% of Utilities Expanding Support for Moderate-Income Customers
By Stacey Bailey, VP Chartwell recently released its latest Vulnerable Customer Industry Survey on Utility Industry trends in serving the vulnerable customer population. This...
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Chartwell Services

Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.

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