Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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INDUSTRY NEWS: The Chartwell Blog

  • By Chartwell
Breaking Barriers in Utility Billing Through Automation and Affordability
By Pat Ricks, Senior Consultant As a utility professional, I have attended many conferences; with each one, I can honestly say I walked away...
  • By Chartwell
Organizational Resilience: Defining, Governing, and Measuring for Strategic Impact
The Organizational Resilience Executive Council (OREC) has just released Guideline No. 1: Organizational Resilience—Defining, Governing, and Measuring for Strategic Impact. Why does this matter?...
  • By Chartwell
From Plan to Practice: Operationalizing and Validating Emergency Operations Plans
Emergency Operations Plans (EOPs) are the backbone of utility crisis response—but their true value lies in how well they are operationalized and validated. As...
  • By Chartwell
From Crisis to Transformation: CenterPoint Energy’s Post-Beryl Blueprint for Resilience
By Russ Henderson, Director of Research When Hurricane Beryl struck Houston in July 2024, more than two million CenterPoint Energy customers lost power. The...

Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

Chartwell Services

Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.

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