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Connecting the Utility Industry to Solutions for 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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EMACS 2023

The 26th annual Chartwell’s EMACS: The Customer Experience Conference is September 26-29, 2023 in beautiful Phoenix, Arizona. We can’t wait to see everyone!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 300 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, and more.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Benchmarks
  • Webinar
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review

Please join us for Chartwell’s quarterly round-up of recent research…
  • Webinar
How Utilities Leverage Propensity Models to Drive Customer Engagement by Over 300%

Join our webinar with DTE to explore the power of…
  • Webinar
EMACS WEBINAR SERIES: Lessons Learned – Strengthening Utility Customer Communications

(Complimentary Webinar) Join Message Broadcast's concierge communications teams and a…
  • Webinar
Making Something from Nothing: Manitoba Hydro’s Journey to Launching a Business Customer Survey

(Complimentary Webinar) Hear from Manitoba Hydro on how they created…

Upcoming Webinars

Making Something from Nothing: Manitoba Hydro’s Journey to Launching a Business Customer Survey

(Complimentary Webinar) Hear from Manitoba Hydro on how they created…
EMACS WEBINAR SERIES: Lessons Learned – Strengthening Utility Customer Communications

(Complimentary Webinar) Join Message Broadcast's concierge communications teams and a…
How Utilities Leverage Propensity Models to Drive Customer Engagement by Over 300%

Join our webinar with DTE to explore the power of…
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review

Please join us for Chartwell’s quarterly round-up of recent research…

New on the Blog

  • By admin
Announcing Chartwell’s Business Customer Leadership Council
Chartwell, Inc., a leading provider of insights serving the utility industry, is pleased to announce the Business Customer Leadership Council, a new peer-to-peer collaboration group formed to...
  • By admin
Announcing Chartwell Executive Services
Chartwell is pleased to announce Executive Services, a new product offering created to connect utility executives to industry-leading solutions, insights, and strategies for sustainable...
  • By admin
Meeting Utility Customer Expectations About Electric Vehicles
By Casey Collins, Research Analyst at Chartwell Inc. – Electric vehicles (EVs) are steadily gaining ground and becoming much more than a buzzword. Data...
  • By admin
Utilities Recognized with Chartwell’s 2023 Best Practices Awards
ComEd, CPS Energy, Duke Energy, PSE&G, PSEG Long Island, and SMUD have taken the top honors in Chartwell’s 20th annual Best Practices Awards. The...
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Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services