Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
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Tampa Electric Earns Bronze for Outage Communication Breakthroughs Ahead of Hurricane Season
As hurricane season loomed in 2024, Tampa Electric took proactive steps to transform how it communicates during power outages, and the results earned the...
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Duke Energy Transforms Field Operations with Award-Winning Tool
In a world where every minute counts during power outages, Duke Energy has taken a bold step forward in operational efficiency, earning the Silver...
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WiNGS of Change: How SDG&E’s Wildfire Tech Earned Gold for Outage Operations
In a year marked by climate extremes and growing wildfire threats, San Diego Gas & Electric (SDG&E) has emerged as a leader in outage...
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Duke Energy’s Voice Biometrics Breakthrough Sets New CX Standard
Duke Energy has earned Chartwell’s 2025 Bronze Award for Excellence in Digital Experience, thanks to its groundbreaking deployment of voice biometrics technology. This innovation...
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EMACS 2025
The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 7-9, 2025 in Dallas, Texas. Registration is open now!
PowerUp 2025
Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 6-8, 2025 at the Hyatt Regency in Dallas, Texas.
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Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
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Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
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Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
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Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
