Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
Your Emergency Plan Isn’t Ready Until It’s Tested
When a crisis hits, your Emergency Operations Plan (EOP) should do more than exist—it should perform. When the lights go out, the plan should...
- By Chartwell
LUMA Energy Wins Gold for Emergency Management Excellence: A Transformative Journey Toward Resilience
Over the past several years, LUMA faced a series of complex emergencies—from Tropical Storm Ernesto to a global cybersecurity flaw and an island-wide blackout on New Year’s Eve 2024. These...
- By Chartwell
Chartwell Electric Vehicle Leadership Council Members Empower Communities to Experience the Future of Driving
EV Leadership Council Members Host Events for National Drive Electric Month We are thrilled to announce that members of the Electric Vehicle Leadership Council...
- By Chartwell
Defining Resilience — Why It Matters for Utilities Now
By Russ Henderson, Director of Research Resilience has become one of the most important — and most talked about — priorities in the North...
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EMACS 2025
The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 7-9, 2025 in Dallas, Texas. Registration is open now!
PowerUp 2025
Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 6-8, 2025 at the Hyatt Regency in Dallas, Texas.
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
