Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
Oncor’s Strategies for Outage Communications and Emergency Management
Oncor Electric Delivery, serving 13 million customers across Texas, has undergone a significant digital transformation aimed at strengthening outage communications and emergency response. Joel...
- By Chartwell
Why Crisis Communications Is the New Core of Utility Resilience
When a major event hits, the public rarely sees the operational work behind the scenes. What they do see – and remember – is...
- By Chartwell
Toronto Hydro’s Outage Hub: Empowering Customers During Storm Season
Toronto Hydro is making outages easier to manage with its innovative Outage Hub. Launched just before the 2024–25 winter storm season, the Outage Hub...
- By Chartwell
Chartwell Debuts 2025 Consumer Perspectives on Utility Service and Customer Experience
By Casey Collins, Senior Research Analyst At the EMACS Conference held in October, Chartwell analysts unveiled their initial findings from Chartwell’s 2025 Residential Consumer...
Chartwell Conferences
Chartwell conferences bring utility professionals together to explore real-world strategies, share peer insights, and learn from industry leaders shaping the future of customer experience and operations. Each event features a curated mix of case-study presentations, interactive panels, facilitated small-group discussions, and both structured and informal networking opportunities designed to spark collaboration and practical takeaways.
EMACS CONFERENCE
At EMACS, 400+ utility professionals gather for Chartwell’s flagship Customer Experience Conference, where they explore all aspects of the utility customer journey, share practical insights, and connect with leading service and solution providers.
POWERUP CONFERENCE
PowerUp brings together leaders and practitioners focused on operational excellence and resilience, offering a dedicated forum to explore all facets of outage communications, restoration, and emergency management.
Preview Research
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
