The Evolution of Business Continuity: From Fire Drills to Company Resilience

**Non-Insight Center and Non-CURI Members can enjoy complimentary registration to this webinar.**

Not so long ago in the utility industry, “business continuity” often meant little more than a monthly fire drill. Today, it has evolved into an enterprise-wide discipline that must address complex interdependencies across operations, technology, customer service, workforce, supply chains, and external partners, often under conditions that extend well beyond traditional weather events. This session explores how business continuity has expanded from its early, operations-focused roots into a broader capability centered on sustaining critical business functions through any disruption. The discussion examines practical, real-world challenges such as technology dependencies, call-center surge planning, multi-state logistics, outage restoration, housing and supporting external resources, labor disruptions, and civil unrest, while emphasizing why interconnected dependencies—rather than any single event—now represent the greatest continuity risk. Attendees will leave with a clearer framework for viewing business continuity as a living operational capability that bridges legacy approaches with modern utility realities, rather than a static plan or compliance exercise.